Why am I encountering the error "Provided document or docket_id is invalid"?

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• Where can I find the document ID?

  The document ID can be located in two places: In the response of the API call. In the dashboard, navigate to the "sent" section, click on the document you want to preview, and the document ID will be visible in the URL starting with "DID*"

• 'document not found' error occurs. Why is this happening?

  This error typically arises when there's a mismatch between the document's sandbox/production status and where it's being referenced.

• How can I find my template ID for my document?

  Template ID : Starts with TMP can be found in the url bar. eg: https://ext-enterprise.digio.in/#/templates/custom/preview/TMPxxxxxx

• I am not able to identify why my webhook is failing, is there a way to find out what error Digio is receiving while hitting my webhook?

  Yes. When an email notification is sent about webhook failure, it contains HTTP Error code, Error message received and The Entity id (eg. Document id or Mandate id) for which the webhook attempt is continuously failing.

• How can I generate my document for signing?

  After uploading your template, Step 1 : Click on Generate document to the right of your document Step 2: Add signer email address or mobile number on which the sign link will be sent. Step 3: Define the expiry of the link/request triggered Step 4: ...