The displayed name on the e-signed document differs from the name on the certificate used for signing.What to do?

The displayed name on the e-signed document differs from the name on the certificate used for signing.What to do?

In cases where a signer display name is not provided with the signing request, the system retrieves the name from our records (captured during the previous signing instance associated with that account) based on the provided email or mobile number. This retrieved name is then displayed on the e-signature.


Solution:


Verify the display name and the name in pki_signature_details using the get document details API.

or

Include a display name in the esign request. This displayed name will be used regardless of the Aadhaar number entered on the NSDL screen.


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