'document not found' error occurs. Why is this happening?

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• Why am I encountering the error "Provided document or docket_id is invalid"?

  This error occurs when an incorrect or incomplete Document ID (DID) is provided. The DID can be found in the URL bar with the DID prefix

• 'No User Found' error occurs during first-factor authentication on the SDK. What could be causing this issue?

  This issue may arise when the identifier used during request creation differs from the one utilized to invoke the SDK.

• 'You are not authorized to take this action' error occurs when invoking the JS SDK. What could be causing this issue?

  Typically, this issue arises due to an incorrect user identifier passed in the digio.esign function. Kindly recheck the identifier(DID) with respect to the document you have generated.

• I am not able to identify why my webhook is failing, is there a way to find out what error Digio is receiving while hitting my webhook?

  Yes. When an email notification is sent about webhook failure, it contains HTTP Error code, Error message received and The Entity id (eg. Document id or Mandate id) for which the webhook attempt is continuously failing.

• Where can I find the document ID?

  The document ID can be located in two places: In the response of the API call. In the dashboard, navigate to the "sent" section, click on the document you want to preview, and the document ID will be visible in the URL starting with "DID*"